A task I try to do after every project is completed is to hold an evaluation “meeting” with my core group of inspectors. This opportunity removes the hierarchy of the team and sets it aside for all to talk freely. We evaluate each other, hear our shortcomings, specific incident evaluations, and consider corrective action in the future. It is an “all in” moment. You must be able to welcome constructive criticism to sit in this type of environment. As uneasy as it may sound, it is a great activity to be a part of. Through humility, we learn areas we need to improve on. I have a philosophy that I try to implement into the inspection team, and it is, “there is always room for improvement.” This is also a time to brainstorm ideas to improve our inspection techniques and approaches to the work. Where can we be more effective? It is also a time to generate ideas that may be beneficial to our client. Clients and contractors should implement an evaluation process at the end of every project. There is a lot of good information that can come from this type of process if implemented properly. No doubt it would have a significant impact on the bottom line of both entities. So, do you have what it takes to seek improvement?
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